Reformer and Mat Pilates FAQs

• It is 21 days of unlimited classes for $97.
• You are limited to one class per day.
• You can buy the trial anytime, but the actual 21 days starts once you take your first class. So if you bought it on a Monday and didn't go to your first class until Saturday, it would start on Saturday. 
• The schedule is on our website at www.jillyspilates.com.
• You can book classes ahead of time once you make your purchase. Also it is for any classes on our schedule. 
• The classes are subject to an 10-hour cancellation policy, and outside of that time period you are charged a $30 fee, and $35 if you no-show.

Our reformer and mat Pilates workouts are for beginners as well as everyone at every level. It may take a few classes to learn all of the moves, but our instructors will be there to help you. We also provide modifications (ways to make a move easier) or amplifications (ways to make a move more challenging), which will be provided by the instructor during class. 

We understand that things come up! To keep things fair and consistent for everyone, we apply our late cancellation and no-show policies equally and are unable to make exceptions.

Any workout clothes that you feel comfortable in will suffice. Grip socks are also mandatory for your safety. If you do not have grip socks, you may purchase them at the front desk. You should bring water and a small hand towel, if you like. We have water as well.

All students should arrive 15 minutes before class starts and new students should arrive 15 minutes early for their own safety so that our instructors can explain the machine components and the workout. All of our doors are locked at the start of class, and students will not be admitted 5 minutes after class starts. This will count as a no-show and students will be charged accordingly. New students might not be permitted to take class if they do not arrive early, for safety reasons. If you do not show up to class on time, your space may be given away within 5 minutes to another member who may be waiting on standby. 

If you need to cancel your spot in class, you must cancel 10 hours before the class time to avoid any penalties. You can do this on the Arketa website, which is within our website.  To cancel a class, log into Arketa on our website. Select your first initial on the top right, where you can see your reservations. Then you can select your reservation and hit "cancel". 

If you cancel outside of the 10 hours, you can lose a class credit with a package, or if you have an unlimited membership, you will incur a fee. If you cancel less than 10 hours before class, you will incur a $30 fee. If you no-show the fee is $35. We waive a fee once a month for unlimited memberships.

You can put yourself on the waitlist if someone else cancels. If you cannot attend class, you can cancel anytime; but if you are on the waitlist and you get into the class, but it is less than 10 hours before class starts, you will lose a class credit or you will incur a $30 fee. If you no-show the fee is $35. We waive a fee once a month for unlimited memberships. You can only be waitlisted on one class per day.  

If you do not show up to class on time, your space may be given away within 5 minutes to another member who may be waiting on standby. 

To cancel a class, log into Arketa on our website. Select your first initial on the top right, where you can see your reservations. Then you can select your reservation and hit "cancel". 

We only accept cancellations through the Arketa system, which is located on our website, as we do not accept cancellations through email, voicemail, verbally, via phone/text, or via DMs. 

Clients can only take one class per day. Even if you want to switch a class on the same day for one time instead of another, you will incur a late cancellation fee if it is before the 10-hour window. We also do not manually change classes for clients, all changes are done within the Arketa system, which is located on our website.

There is no dedicated parking, but street parking is sometimes available but do make sure you check the signs in case of street sweeping and parking limitations. 

Yes, we are two blocks north of the DuPont Circle Metro Red Line stop. You can get off of the Q Street North exit and walk up Connecticut Avenue for two blocks on the left-hand side.

Unattended children or guests are not permitted, nor are pets.