Reformer Pilates FAQs

• It is 21 days of unlimited classes for $97.
• You are limited to one class per day.
• You can buy the trial anytime, but the actual 21 days starts once you take your first class. So if you bought it on a Monday and didn't go to your first class until Saturday, it would start on Saturday. 
• The schedule is on our website at www.jillyspilates.com.
• You can book classes ahead of time once you make your purchase. Also it is for any classes on our schedule. 
• The classes are subject to an 8-hour cancellation policy, and outside of that time period you are charged a $30 fee, and $35 if you no-show.

Our reformer Pilates workout is for beginners as well as everyone at every level. It may take a few classes to learn all of the moves, but our instructors will be there to help you. We also provide modifications (ways to make a move easier) or amplifications (ways to make a move more challenging), which will be provided by the instructor during class. 

Any workout clothes that you feel comfortable in will suffice. Grip socks are also mandatory for your safety. If you do not have grip socks, you may purchase them at the front desk. You should bring water and a small hand towel, if you like. We have water as well.

New students should arrive 10 minutes early for your own safety so that our instructors can explain the machine components and the workout in general. Others should come 10 minutes before the start of class so they can watch the demonstrations of some moves in class. New students might not be permitted to take class if they do not arrive early, for safety reasons.

If you need to cancel your spot in class, you must cancel eight hours before the class time to avoid any penalties. You can do this on the Mindbody app. If you cancel outside of the eight hours, you can lose a class credit with a package, or if you have an unlimited membership, you will incur a fee. If you cancel less than eight hours before class, you will incur a $30 fee. If you no-show the fee is $35. We waive a fee once a month for unlimited memberships.

You can put yourself on the waitlist if someone else cancels. If you cannot attend class, you can cancel anytime; but if you are on the waitlist and you get into the class, but it is less than eight hours before class starts, you will lose a class credit or you will incur a $30 fee. If you no-show the fee is $35. We waive a fee once a month for unlimited memberships. You can only be waitlisted on one class per day.  

If you do not show up to class on time, your space may be given to another member who may be waiting on standby. 

We only accept cancellations through the Mindbody app, as we do not accept cancellations through email, voicemail, verbally, via phone/text, or via DMs. 

Clients can only take one class per day. Even if you want to switch a class on the same day for one time instead of another, you will incur a late cancellation fee if it is before the 8-hour window. We also do not manually change classes for clients, all changes are done within the MindBody app. 

There is no dedicated parking, but street parking is sometimes available but do make sure you check the signs in case of street sweeping and parking limitations. 

Yes, we are two blocks north of the DuPont Circle Metro Red Line stop. You can get off of the Q Street North exit and walk up Connecticut Avenue for two blocks on the left-hand side.

Unattended children or guests are not permitted, nor are pets.